How admissions works at Longview
The entire process runs through one phone number: (781) 430-4090. You call, or a family member calls for you. An admissions coordinator asks about the substance use, your health, and your insurance, which takes about fifteen minutes and commits you to nothing. We verify your coverage, usually the same day, and call you back with what your plan covers in plain language. Once we open, if Longview is the right fit and a bed is available, admission will often be possible within a day or two. If we’re not the right fit, we say so and help you find what is.
What to have ready when you call
Your insurance card, a rough honest picture of what you’ve been using and how much, any medications you take, and any medical conditions worth knowing about. That’s it. You don’t need referrals, records, or a rehearsed speech. Admissions coordinators have heard every version of this story and the messy version is the useful one.
Start with the pages below
The rest of this section answers the questions that come after the first call: verify your insurance online in a couple of minutes, read what to expect from the first call through discharge, understand insurance and payment including what happens without coverage, or scan the full admissions FAQ.