The short version
Information you submit through this website goes to our admissions team and is used to respond to you. We don’t sell it, and we don’t share it except as described below. If you become a patient, your treatment records are covered by much stronger federal protections than any website policy, including the federal confidentiality rule specific to substance use treatment.
What we collect on this site
Three kinds of information. First, what you type into our forms: your name, contact details, and any insurance information you choose to share. Second, call and text records when you contact our phone numbers, which use call tracking. Third, standard website analytics collected through cookies and similar technologies: pages visited, device type, and approximate location.
The specific tools we use are Google Analytics 4 for site analytics, Google Ads for measuring advertising, and CallTrackingMetrics for call tracking and recording. If that list changes, this page changes with it.
Our forms ask only for what admissions needs to respond. If you’d rather not put health details in writing at all, call instead: (781) 430-4090 reaches a person, and nothing about your situation has to go through a web form.
How it’s used
To respond to your inquiry, verify insurance benefits you’ve asked us to verify, improve the site, and measure advertising. Form submissions and call recordings are handled by staff trained in confidentiality. We do not use website data to make treatment decisions, we do not sell personal information, and we do not share it for third-party marketing.
Health information and federal confidentiality
Visiting this website does not make you a patient, and website data is not a medical record. If you enter treatment, your records are protected by HIPAA and by 42 CFR Part 2, the federal confidentiality rule specific to substance use disorder treatment, which restricts disclosure more tightly than ordinary medical privacy law. Under Part 2, we cannot disclose records that identify you as seeking or receiving substance use treatment without your written consent, except in the narrow circumstances federal law itself allows, such as a bona fide medical emergency or a court order meeting Part 2’s requirements. Patients receive a Notice of Privacy Practices at admission, and that notice, not this web policy, governs treatment records.
Calls and texts
Calls to our tracking numbers may be recorded for quality purposes, with notice provided on the call. If you ask us to text you, standard message and data rates may apply and you can stop at any time by replying STOP. We contact you about your inquiry, not with marketing lists.
Cookies, analytics, and your choices
Analytics and advertising cookies can be blocked in your browser without breaking the site’s core function. Google offers an opt-out browser add-on for Google Analytics and ad personalization controls. We honor applicable privacy rights under Massachusetts and federal law, including rights to access or delete personal information we hold about you, and we will honor the Massachusetts Data Privacy Act’s requirements as they take effect.
Children
Longview will treat adults, and this site is not directed to children. We do not knowingly collect personal information from anyone under 13; if you believe a child has submitted information here, contact us and we will delete it.
Security and breach notification
Form submissions travel over an encrypted connection and are stored in systems limited to staff who need them. If a breach of personal information ever requires notice under Massachusetts law, we will provide it as M.G.L. c. 93H requires.
Contact and changes
Questions or privacy requests: call (781) 430-4090, or write to Privacy Requests, Longview Behavioral Health, 329 Bishops Highway, Kingston, MA 02364. Effective October 25, 2026. When this policy changes, the change is posted here with a new date.